If a text has a title and headings or subheadings, you may be able to use them to help you identify the main points.

What are the two main points of this section of the report?

What has improved since the last inspection?

The garden has been landscaped and now offers a safer and more attractive outdoor area for the residents to enjoy.

The home now keeps a record of residents' life histories. This is used to help staff understand them as individuals. Staff use their knowledge of important events in people's lives to improve their quality of life, for example by remembering an anniversary or talking about memories.