Part of a letter, which reads:

'I bought a torch from your web site last week. It arrived very quickly. Thank you for your prompt service. It does not work. Please send me a replacement. I need it by 22 May. It is a birthday present.'

When you click on the letter, the text is replaced by a different version:

'I bought a torch from your web site last week and it arrived very quickly. Thank you for your prompt service. Unfortunately, it does not work, so please send me a replacement. I need it by 22 May because it is a birthday present.'

Back to content